1. Overview & Purpose
At DailyShoppy, customer trust is paramount. This Refund Policy outlines when and how you may be eligible for a refund, ensuring transparency and clarity for both shoppers and our team. A clear refund policy is essential—92% of shoppers say they’d buy again if the returns process was easyShipBob.
2. Scope
This policy applies to all grocery items ordered via dailyshoppy.online within the United States. It covers:
- Refund eligibility and conditions
- Timeframes for requesting refunds
- Refund methods and processing
- Non-refundable items or exceptions
3. Eligibility Criteria
You may request a refund if any of the following apply:
- Damaged, spoiled, or expired items upon delivery
- Incorrect items delivered (wrong product or quantity)
- Missing items from your order
- Order never delivered or lost during transit
To qualify:
- Notify us within 48 hours of delivery
- Provide supporting documentation, such as photos, order number, and delivery receipt
4. Refund Request Timeframes
For eligibility, refund requests must adhere to the following timelines:
| Scenario | Timeframe |
|---|---|
| Damaged/incorrect items | Within 48 hours of delivery |
| Non-delivery or lost orders | Within 7 days of expected delivery date |
| General dissatisfaction (non-perishable) | Within 14 days of delivery |
Most U.S. online retailers offer return/refund windows between 15–30 days; extending beyond can boost satisfaction but increase costsTermsFeedTidioChargebacks911.
5. Refund Methods
We offer the following refund options, chosen based on the situation:
- Full refund to original payment method (credit/debit card, digital wallet)
- Store credit (at our discretion, especially if more convenient)
- Returnless refund, in select cases for low-value or non-resalable items — a growing trend among major U.S. retailers to reduce costsAP News
6. Partial and Denied Refunds
Refunds may be partial or denied if:
- Notified outside the specified timeframe
- Products show obvious signs of misuse
- Proof of purchase (receipt/order number) is absent
- Items are exempt due to packaging or perishability (e.g., opened dairy, bulk fresh produce)
We’ll communicate reasons for partial or denied refunds clearly.
7. Refund Processing Time
Approved refunds will be processed as follows:
- Within 5–10 U.S. business days for payments back to your original method
- Store credit issued within 3–5 business days
While some customers experience delays (e.g., Kroger scenarios showing up to 10 days or more)The Sun+1, we aim for faster resolution.
8. Return Logistics
Unless otherwise agreed, customers are not required to return perishable items. For non-perishable items that must be returned:
- Return shipping is generally the customer’s responsibility, unless the item was incorrectly delivered or defective
- Refunds for return-shipped items can be reduced by restocking or shipping fees if applicable
Clear shipping and restocking rules help protect profitability while maintaining fairnessSignifydGorgias.
9. Exemptions & Non-Refundable Goods
The following are typically non-refundable:
- Opened, thawed, or perishable items (e.g., fresh produce, dairy, meat) unless damaged upon arrival
- Items beyond the refund request window
- Clearance/sale items, unless defective
These exclusions align with industry norms and help prevent misuse.
10. Refund Disputes
If you disagree with a refund decision:
- Contact Customer Support within 7 days after the decision
- Provide order number, date, details, and supporting documents
- We’ll review and provide a final decision within 5 business days
If unresolved, both parties may choose mediation or arbitration, as detailed in our Terms & Conditions.
11. Fraud Prevention & Abuse
To safeguard our service and customers from misuse:
- We may monitor for patterns like frequent purchases and refunds
- In cases of suspected abuse, we may limit or deny refunds in accordance with our policyThe SunAP NewsSignifyd
Balancing fair return policies with fraud prevention is key to sustainability.
12. Policy Communication & Visibility
To ensure clarity:
- This Refund Policy is easily accessible via website footer, FAQs, and during checkoutSignifyd
- A link is included in order confirmation and delivery emails
- We encourage all customers to review this policy before checkout to avoid surprises
13. Policy Updates
We may update this policy to reflect process improvements or regulatory changes. Any updates take effect on the Effective Date posted at the top. Continued use of the site implies acceptance of the revised policy.